OLG Casino
This Privacy Policy explains how the Ontario Lottery and Gaming Corporation (OLG CA) collects, uses, stores, and shares your personal information when you use our website and any related products or services. We handle your data in compliance with Ontario's privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA), and our obligations under FINTRAC. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We review and update this policy periodically - we will notify you of any material changes via email or through a notice on the platform.
1. Who We Are
OLG Canada is a Crown Corporation established under the Ontario Lottery and Gaming Corporation Act, 1999, with our headquarters located at 70 Foster Drive, Sault Ste. Marie, Ontario, P6A 6V2. We operate OLG.ca under the regulatory oversight of the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Questions or concerns about how we handle your personal information can be directed to our Privacy Officer through the contact details listed in Section 10 of this policy.
2. Information We Collect
OLG online casino collects personal information directly from you and automatically through your use of our platform.
The categories of information we collect include:
- Identity information: Full legal name, date of birth, and government-issued identification details
- Contact information: Home address, email address, and phone number
- Account credentials: Username, password, and security question responses
- Financial information: Payment method details, transaction history, deposit and withdrawal records, and bank account information provided for withdrawal setup
- Gaming activity: Game history, wagering patterns, session duration, and lottery ticket purchases
- Device and technical data: IP address, browser type, operating system, device identifiers, and geolocation data used to verify your presence in Ontario
- Communications: Records of your interactions with our Player Support team via chat, phone, and email
- Responsible gambling data: Deposit limits, self-exclusion status, and PlaySmart tool usage
3. How We Use Your Information
OLG Canada uses the personal information we collect for the following purposes:
- Account management: To register, verify, and maintain your player account on OLG.ca
- Identity verification: To confirm your age, residency, and eligibility to use our platform in compliance with Ontario regulations
- Transaction processing: To process deposits, withdrawals, and prize payouts accurately and securely
- Regulatory compliance: To meet our obligations under FINTRAC, AGCO standards, and applicable Ontario and Canadian law
- Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access
- Platform improvement: To analyse usage patterns and technical performance to enhance our games, features, and overall player experience
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive them
- Responsible gambling: To monitor gaming activity and deliver appropriate responsible gambling interventions where necessary
- Customer support: To handle your inquiries, resolve disputes, and process feedback
4. Legal Basis for Processing
OLG Casino processes your personal information on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations under the Player Agreement, including account registration, transaction processing, and game access
- Legal obligation: Processing required to comply with FINTRAC reporting requirements, AGCO regulations, and other applicable Ontario and Canadian laws
- Legitimate interests: Processing carried out to prevent fraud, secure our platform, and improve our services, where these interests do not override your rights
- Consent: Processing carried out based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our Player Support team
5. Who We Share Your Information With
OLG CA does not sell your personal information to any third party.
We share your data only in the following circumstances:
- Regulatory authorities: We disclose information to the AGCO, iGaming Ontario, and FINTRAC as required by law and our operating obligations
- Payment processors: We share financial data with payment processing service providers to facilitate deposits and withdrawals. These providers operate under strict contractual data protection obligations
- Identity verification providers: We work with third-party KYC and identity verification services to confirm player eligibility and comply with anti-money laundering requirements
- Technology and platform providers: Our software providers and technical partners access limited data necessary to deliver games and platform functionality, under binding confidentiality agreements
- Law enforcement: We disclose information to law enforcement or other government authorities where required by court order, warrant, or applicable law
- Business transfers: In the event of a restructuring or transfer of operations, your information may be transferred as part of that process, subject to equivalent privacy protections
6. Cookies and Tracking Technologies
OLG online casino uses cookies and similar tracking technologies on the website to deliver core platform functionality, analyse usage, and personalise your experience.
The categories of cookies we use include:
- Essential cookies: Required for the platform to function correctly, including session management, geolocation verification, and security features. These cannot be disabled.
- Analytics cookies: Used to measure how players interact with our platform, helping us identify areas for improvement. Data collected through analytics cookies is aggregated and anonymised.
- Preference cookies: Store your language selection, display settings, and other personalisation choices to improve your experience on return visits.
- Marketing cookies: Used to deliver relevant promotional content based on your activity on and off our platform, where you have consented to receive marketing communications.
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies may affect certain features of our platform. For full details on the cookies we use, refer to our Cookie Policy available at OLG.ca.
7. Data Retention
OLG Canada retains your personal information for as long as your account remains active and for a minimum period after closure as required by our regulatory and legal obligations.
Specific retention periods include:
- Account and identity data: Retained for a minimum of seven years following account closure, in line with FINTRAC and AGCO requirements
- Transaction records: Retained for a minimum of seven years from the date of each transaction
- Gaming activity data: Retained for a minimum of five years following your last active session
- Marketing data: Retained until you withdraw your consent or request deletion, whichever comes first
- Support communications: Retained for a minimum of three years following resolution of each inquiry
Once retention periods expire, we securely delete or anonymise your data in accordance with our internal data destruction procedures.
8. Data Security
OLG Casino implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction.
Our security measures include:
- SSL encryption: All data transmitted between your device and OLG.ca is encrypted using Secure Socket Layer (SSL) technology
- Segregated fund storage: Deposited player funds are held in trust accounts separate from our operating finances
- Access controls: Access to personal data within our organisation is restricted to staff who require it to perform their duties, under strict internal authorisation protocols
- Regular security audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities
- Incident response: We maintain a documented data breach response plan and will notify affected players and relevant authorities in the event of a breach that poses a risk to your rights and freedoms
Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and to enable biometric authentication on the OLG app to further protect your account.
9. International Data Transfers
In certain circumstances, your personal information may be processed or stored on servers located outside Ontario but within Canada. We ensure that any such transfers comply with applicable Canadian privacy law and that equivalent data protection standards apply. We do not transfer your personal information outside Canada without your consent or without ensuring that appropriate safeguards are in place. Where third-party service providers store data outside Ontario, we require them to maintain contractual commitments that meet or exceed the privacy protections set out in this policy.
10. Your Rights
You have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you at any time
- Right to correction: You may ask us to correct any inaccurate or incomplete information in your account
- Right to withdraw consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal
- Right to complain: If you believe we have mishandled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario
