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OLG FAQ - From Registration to Withdrawal
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OLG FAQ
What age do I need to be to play on the platform?
Age requirements vary depending on the product you choose. Lottery tickets and in-store sports betting are open to players aged 18 and older. Online casino games and digital sports wagering require you to be at least 19 years old.
Do I need an OLG promo code to claim a welcome bonus?
Most welcome offers activate through an opt-in in your Promotions Lobby - no manual code entry required. If a specific campaign comes with a code, we publish it directly on that promotion's page. The registration form includes a dedicated promo code field where you can enter any applicable code before completing your sign-up.
How many games are available on the platform?
Our catalogue carries over 1,150 casino titles across slots, table games, live dealer, progressive jackpots, video poker, and arcade games. The slots section alone covers 800+ titles, including 130+ exclusives you cannot find at any other Ontario casino. We work with 16 software providers, including Pragmatic Play, IGT, Evolution, and Games Global.
What makes OLG Canada different from other Ontario gaming sites?
We are the only government-operated gaming platform in the province, which means the Province of Ontario owns and oversees every aspect of our operation. Every dollar of profit we generate goes back into Ontario communities through healthcare, education, and local programs. No other Ontario gaming site offers lottery, casino, and sports betting under a single regulated account backed by over 50 years of public sector accountability.
Can I set limits on how much I deposit each day?
Yes, our voluntary deposit limit tool lets you set daily, weekly, or monthly caps directly from your account settings. Limits take effect immediately when you lower them, and increases go through a cooling-off period before they apply. This tool is part of our broader PlaySmart responsible gambling program, available to every registered player at no cost.
How do I access the platform on my phone using OLG mobile browser play?
Open OLG.ca in any modern smartphone or tablet browser and the platform scales automatically to your screen size. No download or installation is required, and you access the full game library, account management tools, and banking features just as you would on desktop. French-language support is also available through mobile browser play.
What sports and markets are available for betting?
Our PROLINE+ sportsbook covers 12 betting categories, from major North American leagues like NHL, NBA, NFL, MLB, and CFL to international soccer competitions including the EPL and UEFA Champions League. Individual sports such as tennis, golf, and MMA are also available, alongside novelty markets covering entertainment and political outcomes. Bet types include single-game wagers, parlays, same-game parlays, live in-play betting, and Pool Betting.
Is OLG online casino available on both iOS and Android?
Yes - our dedicated app is available at no cost on both the App Store and Google Play. iOS players have rated it 4.8 stars from over 346,000 ratings, while Android users give it 4.6 stars. The app covers the full platform including casino games, lottery, PROLINE+ sports betting, deposits, withdrawals, and PlaySmart responsible gambling tools.
What documents do I need to verify my bank account for withdrawals?
We accept three types of banking documents for withdrawal verification. You can submit a bank statement dated within the last two months, a void cheque, or a cleared cheque dated within two months. All documents must display your full name and bank account details, and verification typically completes within five business days of submission.
What responsible gambling tools does OLG CA offer to players?
We provide a full suite of responsible gambling tools built directly into every player account. These include voluntary deposit limits, timed reality check reminders, and My PlayBreak - a self-exclusion program that removes access to both online and land-based gaming for a period of your choosing. Players who need additional support can reach ConnexOntario around the clock at 1-866-531-2600.
